Refund Policy

If Auxen isn't right for you, you can ask for your money back within 14 days of paying. This policy is part of our Terms of Service.

Subscriptions (Pro and Team)

• Within 14 days of a subscription payment, the first one or a renewal, you can ask for a full refund of that payment.
• A refund ends the plan for that period straight away, along with that period's monthly credits.
• After 14 days, a payment isn't refunded, but you can cancel at any time and keep the plan until the end of the period you paid for.

Credit packs

• Within 14 days of buying a credit pack, you can ask for a refund of the credits from it you haven't used, in proportion to the price you paid.
• Credits you've used, free credits and a plan's monthly credits aren't refundable.

How to ask

Email support@auxenprime.com from the address on your Auxen account, saying which payment you want refunded. We reply within 2 business days. Approved refunds go back to the original payment method; your bank or card issuer may take 5 to 10 business days to show it.

Your legal rights

This policy doesn't limit any right to a refund you have under the law where you live.